Refund policy

At GoFansGear, we want every customer to have a great shopping experience. If you experience an issue with your order, we're here to help and will work to find a fair solution as quickly as possible.

Damaged, Defective, Incorrect, or Not as Described Items

If you receive an item that is damaged, defective, significantly different from what was described, or not what you ordered, please contact us within 14 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • Clear photos of the item received
  • Photos of any damage or defects
  • Photos of the packaging (if applicable)
  • For electronic items, a short video demonstrating the issue may be required

After reviewing your claim, we may offer:

  • A replacement item
  • A full refund
  • A partial refund

at no additional cost to you.

Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe or appears lost in transit, please contact our support team.

We will investigate with our fulfillment partners and shipping carriers and provide an appropriate resolution if the package is confirmed lost.

Order Cancellations

Orders may be canceled withinnull24 hours of purchase, provided they have not yet entered processing or been shipped.

Once an order has been processed or shipped, it can no longer be canceled. We encourage you to review your order carefully before completing your purchase.

Change-of-Mind Purchases

We encourage all customers to carefully review product descriptions, size guides, photos, and variations before placing an order.

As our products are fulfilled through international warehouse networks, we are unable to accept returns or offer refunds for:

  • Change of mind
  • Incorrect item, color, style, or variation selected by the customer
  • Personal preference after delivery
  • Items no longer wanted after shipment

Return Shipping

All orders include free standard shipping to customers.

Because our products are fulfilled through international supplier and warehouse networks, we generallynulldo not require customers to return low-value items internationally.

If a return is approved under exceptional circumstances, our support team will provide full instructions.nullPlease do not send any items back without contacting us first.

Refund Processing

Once a refund request has been approved, GoFansGear initiates the refund immediately to the original payment method. Refunds typically reflect within 5–10 business days, depending on your bank, credit card provider, or payment service — these processing times are outside our control.

Non-Refundable Situations

Refunds may not be available in the following situations:

  • Incorrect shipping address or contact information provided by the customer
  • Orders delayed due to customs inspections or carrier disruptions beyond our control
  • Minor variations in color, size, or appearance due to screen settings or manufacturing tolerances
  • Claims submitted after the 14-day claim period
  • Change0of-mind or buyer's remorse after shipment

Disputes & Chargebacks

We are committed to resolving all order issues directly and fairly. If you experience a problem, please contact us before initiating a chargeback or payment dispute, as we are happy to work toward a resolution promptly.

Our Commitment

Customer satisfaction is important to us. If there is a problem with your order, we will do our best to provide a fair and reasonable solution.

---null## Contact Us

For any questions regarding your order, please reach out to us:

📧 Email: support@gofansgear.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with GoFansGear.null🏆